Shipping and Returns
Please allow a minimum of 5 business days within the United States to ship in stock items. International shipping times may vary, depending on customs. Purchaser is responsible for any duties and/or taxes to be paid upon delivery. We use both UPS and USPS delivery systems.
DO NOT JUST SEND BACK ITEMS TO THE RETURN ADDRESS ON YOUR PACKAGE! This is not where returns go, and we will not be responsible for lost packages sent back without prior authorization.
For all returns/exchanges, please first and foremost email us at email@example.com to let us know what you would like to return. Please include your order number in your email.
As of January 1, 2023 all sales returned will be eligible for an exchange or LA Saddlery gift card only. We are looking to build relationships with our customers and will work with you one on one to help you find that suitable LA Saddlery item to meet all of your needs.
In order to ensure you are buying the correct size we have indicated details of fit on each item, including size charts when available. We are also available to answer any of your questions via email prior to purchase. We want to make certain you are purchasing confidently at LA Saddlery!
All new regularly priced items must be shipped back within 30 business days of receipt to receive a full return credit or exchange. We will cover the arrangements and cost of shipping for the exchange on all new items purchased. Items must be returned in original unworn, unwashed condition with tags on and intact.
Sale and discounted items may be exchanged for size or other styles when available, or for an LA Saddlery Gift Card to be used at a later date. Please email us at firstname.lastname@example.org to discuss an exchange. Customer will be responsible for all shipping costs related to exchange of sale items.
ALL BOOTS AND OTHER ITEMS MARKED AS SUCH, ARE FINAL SALE, NO EXCEPTIONS!
ALL BOXING WEEK AND ADDITIONAL PROMO SALES ARE FINAL, NO EXCHANGES! The only exceptions for exchange will be those who make some seriously compelling arguments to me! HINT: If you plan on spending more money then the exchange you may get a free pass!
Thank you for your support of LA Saddlery!