Shipping and Returns

SHIPPING/RETURNS/EXCHANGES 

After 18 years LA Saddlery is closing.  ALL ITEMS ARE NOW FINAL SALE. No returns or exchanges.

FOR SHIPPING:

Please allow a minimum of 5 business days within the United States to ship in stock items. International shipping times may vary, depending on customs. Purchaser is responsible for any duties and/or taxes to be paid upon delivery. We use both UPS and USPS delivery systems. LA Saddlery ships to the address provided by the customer at the time of the order and is therefore not responsible for packages that have been delivered to an incorrect shipping address. Customer will get an email with tracking information once their order has shipped, as well as once it has been delivered. Customer is responsible for keeping track of delivery and for contacting LA Saddlery right away if their package was not delivered as stated by the carrier confirmation.  LA Saddlery will then submit a claim on the customer's behalf. Once the claim is cleared the customer will receive an LA Saddlery Gift Card for the amount of the original order. LA Saddlery will notify the customer if they need to submit any additional information for the claim to be processed. 

WRONG ITEM DELIVERED

If you receive a wrong item, please email us at contact@lasaddlery.com with your order number.

BUYING GUIDE:

In order to ensure you are buying the correct size we have indicated details of fit on each item, including size charts when available. We are also available to answer any of your questions via email at contact@lasaddlery.com prior to purchase. We want to make certain you are purchasing confidently at LA Saddlery! 

A NOTE TO MY CUSTOMERS: Please remember I am a one woman operation, and as talented and Type A as I am, I do make mistakes in shipping, and or get backed up during big sale events! 

Thank you for your support of LA Saddlery!